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Apple Watch Repair: Frequently Asked Questions

Beyond Apple Care, you can still have your Apple Watch fixed in no time. Here’s some top questions people ask about how this whole process goes.

How do I get my Apple Watch fixed?

Many Apple Watch issues can be resolved by restarting the device. You can also unpair your Apple Watch from your iPhone and then pair it again.

If these steps don’t fix the issue, you can arrange to send your Apple Watch to an Apple Repair Center. We’ll give you shipping instructions. You can also have your Apple Authorized Service Provider or Apple Store technician send it in for you.

Be sure to unpair your Apple Watch from your iPhone before you get service. After we receive your Apple Watch, we’ll repair or replace it as soon as possible. If you have a gold Apple Watch Edition, contact Apple or make an appointment at an Apple Store.

How much will it cost?

There’s no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn’t covered, you’ll pay an out-of-warranty fee.

How long will it take?
Depending on the type of service, your repair or replacement might take up to 5 business days.

After we receive your Apple Watch, you can check the status of your service request.

Can I buy additional coverage for my Apple Watch?

AppleCare+ gives you expert telephone support and additional hardware coverage beginning on the original purchase date, and the coverage period varies by model. The chart below shows your Apple Watch model’s additional coverage with AppleCare+.

You can buy AppleCare+ together with your Apple Watch or within 60 days of your Apple Watch purchase. Your Apple Watch must not be damaged if you buy AppleCare+ after you’ve bought your Apple Watch. Call us to confirm the condition of your Apple Watch and your purchase date.

You might also have consumer law rights. Apple Limited Warranty and AppleCare+ benefits are in addition to your rights under consumer law.

Out-of-warranty service

Service is considered out of warranty and comes with a fee when:

  • Your Apple Watch is beyond the eligible warranty term.

  • Your Apple Watch has an issue that’s not covered under warranty or consumer law, such as accidental damage.

  • Your Apple Watch service isn’t covered by an AppleCare plan.

We might be able to fix or replace your Apple Watch for an out-of-warranty fee. In some cases, you might need to pay the full replacement value fee, such as for catastrophic damage or unauthorized modifications.

Your replacement Apple Watch will have factory settings and will be new or equivalent to new in performance and reliability.

SYDNEY CBD REPAIR CENTRE IS OPEN 6 DAYS A WEEK

Weekdays: 10am – 6pm
Saturday: 10am – 6pm
Sunday : Closed

After Business Hours, By Appointment only.

CALL 8011 4119 or 043 777 4119
[email protected]