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Huawei Mate 9 FAQs – Frequently Asked Questions

Are you a planning to get a Huawei Mate 9 or currently own one? Do you have any questions about it? Here’s Sydney CBD Repair Team answering those queries.

Huawei Mate 9 FAQs – Frequently Asked Questions

Why does my phone turn off unexpectedly?


1. Check whether the battery is empty.

2. If the battery is not empty, check the following:

You may have accidentally pressed the power button. Your phone will restart when the power button is held down for 10 seconds.

You may have enabled a power off timer. Touch Settings > Smart assistance > Scheduled power on/off and check that Scheduled power on and Scheduled power off are disabled.

Your phone may have overheated. For safety reasons, your phone will turn off automatically when the motherboard reaches a certain temperature.

Exposing your phone to very low temperatures may impair battery performance and cause your phone to turn off automatically.

Do USB headsets support calling, recording, and voice chat?

Calling is not supported. Voice chat, video, games, and other multi-media apps are supported.

Why does the headset icon display when I haven’t plugged in the headset?


Take out the headset cable and reinsert it. Check whether the headset icon displays normally.

Restart your phone and try again.

If your headset jack has been exposed to liquid, dampness, or dust, this may affect the function of the headset jack. Please back up your data and take your phone with its receipt to a Huawei authorized service center for repair.

How do I stop Magazine Unlock images from updating automatically?

1. Open Settings .

2. Touch Screen lock & passwords > Magazine unlock .

3. Switch off Auto-update over Wi-Fi .

Fingerprint sensor is unresponsive or fails to recognize my fingerprint


You touched the sensor while charging your phone with a third-party charger.

There is dirt or grease on the fingerprint sensor.

Your finger is too dry, or your skin is peeling or damaged.

You placed your fingernail on the fingerprint sensor.


Use the charger that came with your phone to ensure that the fingerprint sensor works properly when your phone is charging.

Keep your fingers clean to ensure that the fingerprint sensor can recognize your fingerprint.

You may need to apply more pressure during cold weather. If the fingerprint sensor still fails to recognize your fingerprint, try blowing onto your fingers, or washing your hands and then wiping them dry.

Try using another finger and prevent your skin from becoming too dry, as this may affect recognition accuracy.

Remove, then re-add your fingerprint, ensuring that you record different parts of your finger to improve recognition accuracy.

Ensure that your finger covers as much of the fingerprint sensor as possible.

Where is the NFC sensor on my phone?

Your phone’s NFC sensor is located above the rear camera. When scanning a card, place the center of the card against the NFC sensor. When making NFC payments, align the NFC sensor with the payment terminal.

Huawei Screen Replacement

Sydney CBD Repair Team is the best when it comes to Huawei replacement and repair. Did you drop your Huawei and just cracked the screen? Come and visit Sydney CBD Repair Centre. Have your broken Huawei repaired in a matter of minutes for half the price.

Huawei Repair

Huawei Mate 9 FAQs – Frequently Asked Questions

Can I use my phone to make NFC payments?


SIM card payments : Use an NFC-enabled SIM card to make payments in shops and on public transport. Contact your carrier for details.

Host-based Card Emulation (HCE) payments : Use your phone as a virtual bank card to make secure, contactless payments in-store.

When doesn’t my phone detect a signal when I’m configuring a custom remote?


When configuring a custom remote, you need to press each button multiple times before the infrared signal is detected by your phone.


Your phone is not in close proximity to the infrared transmitter on the physical remote.


Place your phone and remote control on a flat surface and ensure that the infrared transmitter/receiver are at the same height.

Point the infrared sensor on the top of your phone at the infrared emitter on the physical remote. Your phone should be within 5 cm of the remote.

On the remote, press and hold the button you want to configure for at least 2 seconds.

Why doesn’t the remote control work?

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Check that you have selected the correct appliance and manufacturer. Add the remote again if necessary. Remote controls are not always inter-compatible. Some functions may not work if you do not use the correct profile for your device.

If you have added several remotes, check that you are using the correct remote for your appliance.

Ensure that you are within 7 m of the appliance. Note that the infrared range may be lower than the physical remote.

Point the infrared transmitter on the top of your phone at the infrared sensor on your appliance at an angle of 0–15°.

Ensure that there are no obstacles that may interfere with transmission.

If the issue persists, the infrared sensor on your phone may be faulty. Take your phone to your nearest Huawei service center for inspection.

Why doesn’t the screen turn on when I receive new messages?

To protect your privacy and avoid the screen turning on too often and influencing the system standby time, the current system default is set as follows: When the screen is off and new messages are received, an alert will appear and the status indicator will flash according to your ringtone and vibration settings, but the screen will not turn on.

Use the following steps to set the screen to turn on:

Go to > Screen lock & passwords > Screen lock style , and then set your phone to Magazine unlock . In Notification & status bar , turn on the Notifications turn on screen switch, so that your screen will automatically turn on when you receive notifications.

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